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Moving FAQ |
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Q: How does Dr. Move protect my furniture
from damage?
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A: One of the preventive
measures that we use is called shrink wrapping and padding. We wrap
your furniture with specially
padded blankets and secure
them with shrink wrap to eliminate damages and scratches.
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Q: Does Dr. Move charge for shrink wrap
& padding?
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A: Some moving companies will
charge you up to $80 extra for shrink wrap and padding. Dr. Move does
it TOTALLY for FREE
for your furniture's
protection.
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Q: How do I request a free moving estimate?
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A: You can request a moving estimate by
using our advanced web software to get a guaranteed price right
from Dr. Move's website. Our software gives binding moving quotes so
your moving price does not change on your moving date. Or you can
call to get a free moving quote by phone at 972-929-3098.
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Q:
Does Dr. Move
have moving insurance?
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A: Yes. We are actually
insured twice of what state regulations require.
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Q: How do I file a damage
claim?
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A:
For your convenience, Dr. Move provides an online claims
form (OCF) to speed-up the claim process. Please go to the contact us
page on Dr. Move.com and click on
Fill A Moving Damage Claim Online.
It is that
simple!
You can also click here to
complete a moving Damage Claim form online.
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Q:
Are Dr. Move's movers experienced?
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A: Yes, all of our drivers have at least 3 years of
experience. We do not have a large turnover with our movers. You
can rest
assured knowing that Dr. Move's Workers will handle your
belongings with the same care that we would our own.
Although, accidents do happen with any moving company,
having experienced movers dramatically decreases the probability
of accidents. In addition, we
promptly handle
any accidents that
might occur on your move.
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Q:
What forms of payment does
Dr. Move accept?
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A:
We only accept cash for our services. We accept Visa and
Master Card for your moving deposit, but on your moving day we only
accept cash as a method of payment.
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Q: Do I really get free boxes,
tape and bubble wrap?
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A: Yes, Dr. Move gives you free moving supplies.
Please
note: Free moving supplies are ONLY PROVIDED on regular moving prices.
If you get a discount on your move or you get a discount on the hourly
rate, we do NOT provide free moving supplies like boxes, tape and
bubble wrap.
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Q: When can I get my free moving supplies?
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A: You can get your
free moving supplies right after you have secured your moving spot by
paying your moving deposit.
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Q: How do I pick up my free moving supplies?
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A:
You will need to call 972-929-3098 and set up a time to pick up your
moving supplies. We can deliver the boxes to you for a small
delivery fee.
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Q: Do I need
to empty my dresser drawers?
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A: No, clothes may stay in your drawers because we
shrink wrap all of your furniture, although it makes it faster for the
movers
to load when
they are empty. The only items that need to be removed are breakables,
valuables, money, jewelry or
important
documents.
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Q:
How far in advance do I need to reserve my
move?
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A: We
recommend
you reserve
your moving
date ASAP! Click here to get a free
moving quote.
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Q: Does Dr. Move do same-day moves?
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A: Yes, we can do same-day moves. We do not charge
you extra for same-day moves like other moving companies.
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Q: Does Dr. Move’s
website give
free, fast binding quotes?
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A: Yes, Dr. Move’s advanced web software does give
you a fast, guaranteed moving quote right from our website. The most
important factor regarding the
binding
quote is that
the price will not change on your moving date.
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Q: How do I reschedule my move?
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A:
Please email sales@drmove.com with the
following
information:
·
Your
name and customer ID
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New
moving date
·
Old
moving date
·
Contact
number
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Q: How do I cancel my
move?
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A:
Please email sales@ drmove.com with the
following information:
·
Your
name and ID
·
New
moving date
·
Old
moving date
·
Contact
number
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Q: Does Dr.
Move provide packing services?
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A: Yes.
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Q: When do I need to pay Dr. Move for
my moving services?
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A: All moving services are paid in advance at the
loading location. All transportation fees are due BEFORE any
services are
rendered.
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Q: Does Dr. Move have a
minimum fee?
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A:
Only on hourly jobs. We have a two-hour minimum. The minimum price will
depend on which moving package you chose.
Q: What
happens if I pay for 2 hours but my move only takes 1 hour?
A:
You will still need to pay for two hours of work.
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Q: Does Dr. Move have a fuel fee?
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A:
No, Dr. Move does not have a fuel charge. We will not charge you
an extra fee on top of moving total on your moving date.
Q:
When will Dr. Move charge a fuel fee?
A. Dr. Move will charge you a fuel fee ONLY if we come to
your home on your moving date and you cancel your move. Then Dr Move
will charge you a fuel fee because of the cost of employees and wear
and tear on our moving vehicles.
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Q:
Does Dr. Move have trip charge?
A:
No, Dr. Move does not have a trip charge. We will not charge you
an extra fee
on top of your moving total on your moving date.
Q:
When will Dr. Move charge me a trip charge?
A. Dr. Move will charge you a trip charge ONLY if our movers arrive
at your home on your moving date, and you cancel your move. Then Dr Move
will charge you a trip charge because of
the cost of employees and wear and tear
on our moving vehicles.
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Q: Is my moving deposit
refundable?
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A: Dr. Move understands that things can come up
that you have no control over.
Dr. Move allows you to change your moving
date as many times as you need without any penalties or
fees. However, if you cancel your move your moving deposit is not
refundable.
You can change your moving date as many times as
necessary, however if you reserve a moving time slot, pay
your moving deposit, and then you cancel your move, you
will lose your moving deposit. Why? Dr. Move works on
an hourly basis,
so if you reserve a moving date and
time, Dr. Move can not provide our services to other new customer
on that same date and time. If you cancel your move,
this will cause Dr. Move to lose future customers that wanted to book
our services on the same day and time you reserved your
move. So please make sure you want to book a move with Dr. Move
before paying your moving deposit.
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Q: What fee do I pay if I
cancel move?
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A; You will only lose
your moving deposit.
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Q: What fees do I need to pay
if I cancel my move on my moving date?
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A: You will still need
to pay the two-hour minimum
fee.
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Q: If I am using one of the
hourly move plans, what happens after the two-hour minimum?
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A: Dr. Move only charges you for the time we
work, and we round to the nearest minute. So if your move takes 2
hours and
10 minutes, you only have to pay for 2 hours and 10
minutes worth of work. Unlike other moving competitors that round to
the nearest hour, we round to the nearest minute. We save you money.
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Q: When
will the movers show up on my moving date?
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A: We try our very best to get to every
appointment within a 2-hour window during slow times, and a 4-hour
window during
peak moving times. If you want to move at 8:00 a.m., the
movers will arrive at your home between 8:00-10:00am.
However, we can not guarantee delivery times due to
unforeseeable events.
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Q: What is a stairs
charge?
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A: Some
moving companies charge up to $35 per flight of stairs. So if your are
moving from a second floor you will have to
pay up to
$40 extra on top of the moving price just for the stairs. Now if both
of your moving locations are on the
second or
third floors, imagine
how much money you will have to pay!
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Q: Does Dr. Move have a
stairs charge?
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A: No, Dr.
Move will not charge you extra for stairs.
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Q: What is a fuel charge?
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A: Some
moving companies will charge you extra money for fuel,
sometimes as much as
$50.
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Q: What is a trip charge?
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A: Some
moving companies will charge you up to $100 for sending their truck to
your location and bringing it back to their
location. This is
called a trip charge.
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Q: What is driving time?
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A: Driving
time is the time it takes movers to get from Point A or
starting
location to
Point B or ending location with the
customer's
belongings.
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